Dear Blockbuster,

I recently rented some movies from you over the weekend and saw a disturbing FBI message at the beginning of one of the films: “DVD FOR SALE ONLY”. I do not want to get in trouble with the FBI, as I have had some tax problems in the past, and do not want to press my luck. What do I need to do to safely resolve this situation? Can I purchase the film in question from you for the original cost minus the cost of the rental (which I already paid)? Will that be enough to keep me out of trouble?

Also, are you going to get in trouble from the government for renting a DVD that’s clearly meant for sale only, or did you simply mix up DVDs you had for sale and DVDs you had for rent? For what it’s worth, I will not say anything to the FBI about this matter, as I enjoy your video store very much and would not want to see it closed down.

Sincerely,
Linda Wilson

Hi Linda,

Thank you for contacting Blockbuster Customer Care.

I understand that you saw an FBI message at the beginning of one of the films: “DVD FOR SALE ONLY”.

I am however unable to pull up your account using the e-mail address that you have provided - as well as your name. So that I would be able to assist you better and for the speedy resolution of your concern, please provide additional information such as your account number, your address with the zip code and the phone number associated with your account.

Should you have any other concerns, please feel free to contact us anytime.

Maricar Blockbuster Customer Care

Maricar,

Oh dear, am I already in trouble? I do not want to provide my account information, as I fear that you may suspend it due to my recent actions. I did not intend to steal from Blockbuster, and hope we can resolve this matter without involving the authorities.

What do I need to do to continue being a valued Blockbuster customer? How much additional money do I need to pay in order to own “Alvin and the Chipmunks: The Squeakquel”? Hopefully after purchasing the movie in full, we can consider this matter resolved.

Linda Wilson

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