Jeff Keen

Dear Linda,

Thank you so much for taking the time to contact us about LISTERINE® Zero™ Mouthwash Clean Mint.

We appreciate your feedback and look forward to sharing your comments with other team members. Since this product has not been tested for the usage you describe, we have forwarded your email to our product safety team for their review. We always want to learn more about how consumers are using our products.

We would value the opportunity to speak with you directly so that we may gather more information. We ask you to call us at 1-800-223-0182, Monday through Friday, 8:00 a.m. - 8:00 p.m. ET. Please provide our Customer Care Specialist with the reference number listed below.

Thank you so much for letting us know. We look forward to hearing from you and would be happy to address all your questions at that time.

Patricia I.
Consumer Care Center

Hello Patricia,

I’m a little shocked at your response. I have been using Listerine for years, and this is the first I’ve heard of it being untested!

Does Walgreens know this? They are running a great special on Listerine right now, and I doubt they would promote an untested product. Should I switch to Walgreens brand mouthwash? I don’t like their flavors as much as yours, but I would hate for Listerine to negatively affect my family’s health due to lack of testing.

I really hope you can verify that this product is safe, because I just bought four bottles of the Clean Mint Listerine zero for my husband and I, and two of the Original Orange Juice Listerine for my son Aaron and my daughter Denise. They LOVE it in the morning! It gets them riled up and ready to go, and I would hate to give that up. I think my son is your biggest fan! I am laughing out loud right now!

Thank you for sharing my email with the other team members, I would love to talk to them on the phone, but I’m currently suffering from a bit of laryngitis.

Sincerely,
Linda B. Wilson

P.S. Are there plans to make a zero-calorie version of the Orange Juice Listerine? My son is getting a little pudgy.

Dear Linda,

Thank you for contacting McNEIL-PPC, Inc., makers of LISTERINE® Zero™ Mouthwash Clean Mint. It is always important to hear from our consumers, and we appreciate the time you have taken to contact us.

Since your particular situation requires a more in-depth conversation than is possible through a letter or an e-mail, we would appreciate the opportunity to discuss this matter with you further. You can call us toll free at 1-800-223-0182, Monday through Friday, 8:00 a.m - 8:00 p.m. EST. Please have the product you are calling us about available.

Your phone call will help us to quickly gather important information for our Quality Assurance department.

The information you provide will enable us to continue to deliver the high quality products you should expect from Johnson & Johnson. We sincerely apologize for your experience and look forward to hearing from you soon. When you call, be sure to mention the reference number noted below.

Paige E.
Consumer Care Center

Dear Paige,

What happened to Patricia? She was forwarding my email to your product team and they were going to get back with me about some details. Who should I ask for when I call? You or Patricia?

Linda

Dear Linda,

Thank you for contacting McNEIL-PPC, Inc., makers of LISTERINE® Zero™ Mouthwash Clean Mint.

We apologize for any confusion. When you call any specialist will be able to further assist you! We look forward from hearing from you Linda.

Again, thank you for your interest in Johnson & Johnson.

Paige E.
Consumer Care Center

Hi Paige,

Dr. Roseboom thinks my voice should return by the end of next week. My throat is pretty inflamed, so I’ve had to stop with the Listerine for now, even though the Listerine Zero is easier to stomach. I’m really eager to hear what your product team comes back with in terms of serving size and proper testing, though, and I think Patricia was handling that.

Can you please put me back in touch with Patricia?

Sincerely, Linda Wilson

P.S. Who are Johnson & Johnson? I think you have me confused with someone else!